Catalog Number 1881 |
Device Problem
Failure to Deliver (2338)
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Patient Problem
No Patient Involvement (2645)
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Event Date 01/21/2018 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).A visual, dimensional, and functional inspection of the device involved in the complaint could not be conducted since the device or a picture of the alleged defect was not provided at the time of this report.The device history record (dhr) has been reviewed and no issues or discrepancies were found which could potentially be related to this complaint.Dhr shows that the product was assembled and inspected according to our specifications.Customer complaint cannot be confirmed based only on the information provided.To perform a proper and thorough investigation to confirm the alleged defect and determine a root cause, it is necessary to evaluate the sample involved in this complaint.If the sample becomes available at a later date, this report will be updated with the evaluation results.
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Event Description
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Customer complaint alleges "that medication could not be sprayed out from the nebulizer during pretest.As a result, it was replaced by a new one." it was reported there was no patient involvement.
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Manufacturer Narrative
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(b)(4).The customer returned a jet, jar, cap, mouthpiece, t-connector, and packaging label for investigation.A visual exam was performed and no defects were observed.Functional testing was also performed and lab inventory tubing was used to connect the nebulizer unit to the air flowmeter.5 cc of water was added to the returned nebulizer unit and lab inventory tubing was connected to an air flowmeter and the pressure was increased to 8 lpm.Mist was produced during the functional testing.Based on the investigation performed, the reported complaint could not be confirmed.There were no issues found with the returned sample.The sample functioned as intended.
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Event Description
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Customer complaint alleges "that medication could not be sprayed out from the nebulizer during pretest.As a result, it was replaced by a new one." it was reported there was no patient involvement.
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Search Alerts/Recalls
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