The customer reported event was confirmed via correspondence with the sales representative.The cage was not returned for evaluation nor the lot number was provided therefore device inspection, complaint history review and device history review cannot be performed.Due to the device not being returned, a definite root cause cannot be determined.According to the risk file, cage breakage may be caused by: user applies cantilever force on screwdriver while inserting the screw, previously deformed of damaged screwdriver used, screw hole inadequately prepared, excessive torsional/axial force applied by the user.
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