On (b)(6) 2015, a customer reported failed api survey with their g7 analyzer.Customer reports failed api survey on the g7.Gly-11 13.3 [9.7-14.7], gly 12 - 7.9 [4.6-7.0], gly 13 - 13.1 [7.3-11.1], gly 14 - 8.3 [4.0-7.0], gly 15 - 16.8 [9.5-14.4].Calibrated with lot zs4002, 1.1129x + 0.6655.(b)(4), fc 36.Reports that quality control (qc) mean for mas dbcl 1702 in sept was 6.2 and 9.8.L1 qc mean for oct was 6.4, l2 was still 9.8.Tss asked to see qc api report.Advised to perform the monthly monitoring check and recalibrate.Monthly maintenance checks - check dilution process - 6.3 /wash; 6.1/di.Check sampling process - 6.1 whole blood; 6.3 manual dilution.The customer is unable to run hba1c patient samples.A technical support specialist (tss) addressed the reported event, which resulted in delayed reporting hba1c patient results.There was no indication of patient intervention or adverse health consequences due to the delay in reporting.
|