The initial mdr reported the lot number as unknown therefore no expiration date or manufacture date was given.The lot number has been identified.Medical device lot number: 7299714.Medical device expiration date: 05/31/2019.Device manufacture date: 10/26/2017.Bd had not received samples, but photos were provided by the customer facility for investigation.The photos were evaluated and the customer's indicated failure mode for decapping with the incident lot was not observed.A review of the device history record was completed for the incident lot and, based on this review, all product specifications and requirements for lot release were met; there were no related quality non-conformances during manufacturing of the product.Based on evaluation of the customer photos, the customer¿s indicated failure mode for decapping with the incident lot was not observed.The photos did not identify a specific product issue.Based on the investigation, a root cause could not be determined.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored.The bd business team regularly reviews the collected data for identification of emerging trends.
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