Investigation results: severity: s2; occurrence: a complaint history check was performed and this is the 1st related complaint reported for the defects/conditions on lot number 7256602.Customer returned ( 7 ) sealed 4mm, 32g bd pen needles.Consumer states the needles are leaking resulting in elevated blood sugar.All returned pen needles were tested for flow as well as for point geometry, outer diameter and lube coverage.The following was observe: data: point (pe/npe) outer diameter (in) lube sample 1: good/good, 0.0091, good.Sample 2: good/good, 0.0092, good.Sample 3: good/good, 0.0092, good.Sample 4: good/good, 0.0091, good.Sample 5: good/good, 0.0091, good.Sample 6: good/good, 0.0090, good.Sample 7: good/good, 0.0092, good.Leakeage was not observed on any of the returned and tested samples; the alleged deffect could not be confirmed.A lot history review was carried out and no related non conformances were raised in association with this packaged lot concluding all inspections were performed per the applicable operations and met qc specifications.Based on the samples / photo(s) received the investigation concluded: unconfirmed: bd was not able to duplicate or confirm the customer¿s indicated failure.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.Root cause cannot be determined at this time as the issue is unconfirmed.Based on the investigation, no additional investigation and no capa is required at this time.
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