Product evaluation: the lens was returned.Solution was dried on the lens.One haptic is bent in the distal area.This may have been interpreted as the reported complaint of "haptic not able to unfold completely".Associated products were not provided.It is unknown if qualified products were used.All lenses are 100% inspected for cosmetic attributes and the damage exhibited by the returned complaint sample would not have met the manufacturer's release criteria.Based on our observation, and the review of manufacturing records, it can be reasonably concluded that the damage is not manufacturing related.Due to the presence of surgical solution and the condition of the returned sample, the damage is most likely related to customer handling.(b)(4).
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