(b)(4) is submitting on behalf of the foreign manufacturer, tosoh corporation, per exemption number (b)(4).Device evaluation by manufacturer: on (b)(6) 2018, a field service engineer (fse) verified customer's reported event on customer's system startup.The fse inspected instrument and was able to trace clog and found line i-2 had a clog just outside the injection valve.Fse trimmed line enough to remove clog and attached new ferrule and reseated in injection valve.Fse successfully ran ten repeats of precision test and quality controls.G8 instrument is functioning without further errors.No further action required from field service.A 13-month complaint history review and service history review for similar complaints was performed for serial number (b)(4) from (b)(6) 2017 through aware date (b)(6) 2018.There were no similar complaints identified during the search period.The g8 variant analysis mode operator's manual under chapter 6, troubleshooting, states the following: 6.3 error messages when consulting with technical support about a problem, please note the error message and error number.In addition, if you follow the suggested solutions in this section and are still unable to resolve the error, or if you encounter an error message that is not noted, contact technical support.General error messages with these errors, the assay stops and the analyzer immediately enters stand-by state.706 syringe-l error is an operational error in syringe-l.Customer is instructed to inspect x1-axis and inspect syringe-l then execute smp.Reset.The most probable cause of the reported event was due to a clog found in i-2 line from injection valve to 3-way teflon block.
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On (b)(6) 2018, a customer reported getting 706 syringe-l error messages on the g8 instrument.Technical support specialist had her change the sample probe but error 706 persisted.A field service engineer (fse) was dispatched to address the reported event, which resulted in delay in reporting of patient results for hemoglobin a1c (hba1c).There is no indication of any patient intervention or adverse health consequences due to the delay in reporting of patient results.
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