There was no malfunction of the device.A philips response center engineer (rce) spoke to the customer, and found no issues with the device; the monitor alarmed as expected.The monitor displayed the patient perfusion index (perf) =.18, which is not acceptable; therefore, the monitor produced an inop message ¿low perfusion¿.The clinical user had replaced the sensor and cable, but problem continued.The rce explained that questionable/ interpretable values will not flow over to epic; in this case the patient pleth wave very small (patient very sick perf value =.18).The rce recommended that the user change the spo2 sensor site/location, and then test with a portable monitor to confirm.We will consider that the customer resolved the issue using the information provided by the rce, and that the device remains in use at the customer site, as no subsequent calls have been logged for this device/issue.No further investigation or action is warranted at this time.Patient information has been requested and not available at the time of report.
|