The unit was triaged and the reported conditions were confirmed.A trend has been identified and a formal corrective and preventative action has been opened to address this issue.The root cause has been identified as substantial corrosion on the pcba.Images have been attached to the gch record and the pcba has been retained.Liquid ingress caused the pcba to corrode, and is the result of customer misuse.All device history records are reviewed for quality inspections and parameter compliance prior to releasing the product for shipment.If information is provided in the future, a supplemental report will be issued.
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