The customer reported complaint for the autopulse platform displaying an error message "system error, out of service, revert to manual cpr" was confirmed during initial functional testing.The root cause was due to a defective processor board.The autopulse platform is a reusable device and was manufactured in 2007 and is 11 years old, well beyond the expected service life of five years.Due to the age of the device this platform will be scrapped.No physical damage was observed during visual inspection.The platform failed the initial functional testing due to the error message "system error, out of service, revert to manual cpr" during power up.Historical complaints were reviewed for service information related to the reported complaint and there was no similar complaints for autopulse sn (b)(4).
|