The customer's reported complaint of the autopulse platform displayed user advisory (ua) 41 (patient temperature sensor failure) error message was confirmed in the archive review but not during the initial functional testing.There were no device deficiencies found during the evaluation of the platform, which could have caused or contributed to the reported (ua) 41 error message.No physical damage was observed during visual inspection.The encoder drive shaft does not rotate smoothly, exhibits binding and resistance unrelated to the reported issue.Review of the archive data show (ua) 41 error messages occurred on the reported event date.Functional testing was performed and found no issue.Additionally, as a precautionary measure, the temperature sensor and power distribution board (pdb) were replaced.Clutch plate deburring was performed to remedy the sticky clutch noted during visual inspection.The platform was tested using the manikin with lrtf (large resuscitation test fixture) with a good known test batteries until discharged without any fault or error.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of complaint reported for autopulse platform with serial number (b)(4).
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