Catalog Number 1886 |
Device Problem
Failure to Deliver (2338)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 03/16/2018 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).The actual device involved in this complaint has not been received by the manufacturer at the time of this report.A visual inspection was performed on a picture provided by the customer of product code 1886 (micro mist nebulizer w/elong) and no issues were found that can lead this customer complaint.The device history record (dhr) has been reviewed and no issues or discrepancies were found which could potentially be related to this complaint.Dhr shows that the product was assembled and inspected according to our specifications.To perform a proper and thorough investigation, it is necessary to evaluate the sample involved on this complaint.Customer complaint cannot be confirmed based only on the information provided.Root cause is unknown.No corrective actions can be assigned.If the sample becomes available this report will be updated with the evaluation results.
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Event Description
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Customer complaint alleges "doctor in respiratory dept found no mist came out from the small volume nebulizer during test prior to use on patient".There was no report of patient impact or consequence.
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Event Description
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Customer complaint alleges "doctor in respiratory dept found no mist came out from the small volume nebulizer during test prior to use on patient".There was no report of patient impact or consequence.
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Manufacturer Narrative
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Qn#(b)(4).The sample was returned for evaluation.A visual exam was performed and no defects were observed.Functional testing was also performed and no issues were detected.The sample was found to be within specification.Based on the investigation performed, the complaint could not be confirmed.There were no issues found with the returned device.
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Search Alerts/Recalls
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