An evaluation of the kangaroo joey pump was performed and the customer states ¿the lcd was not readable¿.The unit was triaged and the customer¿s reported condition was confirmed.Visual inspection of the unit revealed that the pcb was missing a component.All device history records are reviewed for quality inspections and parameter compliance prior to releasing the product for shipment.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.If information is provided in the future, a supplemental report will be issued.
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