Investigation: photos were showing a brown coloured rubber stopper, with a small area of black rubber within it.The sample was returned, and confirmed the photographic evidence.Dhr/bhr review: no dhr review was done.Investigation conclusion: the complaint was confirmed upon evaluation of the customer returned sample, and the photos.Confirmed: bd was able to duplicate or confirm the customer¿s indicated failure mode with the sample provided, and the photos.Root cause description: the most likely root cause will be poor line clearance by the stopper manufacturer; a pellet of black rubber being mixed in with the brown.It is a cosmetic defect which would not affect the efficacy of the finished product.Based on an evaluation of severity and frequency, it was determined that no corrective action is required at this time.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored.Our business team regularly reviews the collected data for monitoring of current trends.
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