On april 6, 2018, nakanishi received an e-mail from a distributor (b)(4) about a handpiece overheating.Details are as follows.The event occurred on (b)(6) 2018.A dentist was performing a dental procedure using the nano95ls handpiece (serial (b)(4)).During the procedure, the handpiece overheated and burned a patient.
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Nakanishi took the following actions to obtain the patient information, however no information was provided.On april 25, 2018, nakanishi contacted the distributor (b)(4) via nsk (b)(4) for the information and received an e-mail from (b)(4) stating that (b)(4) forwarded the "additional information form" (information request form) to the dentist.On june 22, 2018, nakanishi sent an e-mail to (b)(4) to ask whether or not the dentist had provided the information.No response was received.Several days later (exact date unknown), nakanishi made a phone call to (b)(4) to hear the progress.No one was available in the office.After the event, the device was returned from the dentist to the distributor, repaired by the distributor and sent back to the dentist.Therefore, nakanishi could not evaluate the actual device and the dhr examination was the only investigation approach nakanishi took.As a result of the examination, the dhr indicated that no problems occurred during manufacturing and testing of the subject device.
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