The report of user advisory (ua) 17 (max motor on time exceeded) error message was confirmed through evaluation of the autopulse platform (sn (b)(4)) and archive data review.Functional testing of the platform revealed a (ua) 17 error message on the user control panel during test with normal manikin; the root cause was attributed to a defective drive train motor.The autopulse platform is a reusable device and was manufactured in 2011.Based on the manufactured date the platform has also exceeded its expected service life of 5 years.A review of the autopulse platform's archive was performed and multiple user advisory (ua) 17 messages were observed, thus confirming the customer's reported complaint.As part of routine service during testing, the platform was examined and found damaged load plate cover.The observed physical damages are unrelated to the reported event.After replacement of the drive train motor and the load plate cover, the platform was further tested to full specification including the load characterization check and passed without any further issue observed.Historical records were reviewed for service information related to the reported complaint and there was no similar complaint reported for autopulse with serial number (b)(4).
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