Information was received from a consumer regarding a patient with an implantable neurostimulator (ins) for gastrointestinal/pelvic floor.It was reported that the patient was confused about terms and it was not clear whether the patient was referring to the ins or patient programmer.The patient reported they had 2 stimulators, meaning programmers, because the first one did not work right and they had sent them another one.They were both the same model, but had different numbers on the back.Patient was calling to make sure they were using the correct one.It was reviewed she could use either programmer and not break anything.Patient was asked to explain what did not work right with their first one and they stated they had all kinds of trouble getting it implanted.They stated your equipment did not work at all and they had to call the patient back and start all over again.It took a long time to even get one implanted.Since then they had ended up with 2 programmers.When asked to clarify which equipment didn't work the patient stated the first time they went in for surgery they put the whole thing in and nothing happened.When the patient got home, they got a call stating it was not them, it was the problem with the equipment.They then started over again.They further explained that on the day of implant there was something wrong with the piece of equipment they were using, patient guessed it was the implant.It took about 1.5 years to finally get one working.Patient was asked if they replaced the ins or the patient programmer, patient stated they still had it, meaning the patient programmer.It was replaced in 2014.When asked again which was not working, the patient stated the programmer.At the implant surgery, their healthcare provider told them they could start over.No patient symptoms were reported.No further complications were reported or anticipated.
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