The controller was returned for evaluation.Various analyses were conducted and reviewed in order to evaluate the performance of the device in relation to the reported event.Failure analysis of the returned controller revealed that the unit passed functional testing.A visual inspection under 10x magnification revealed hairline cracks around power port 1 and power port 2.An internal inspection did not reveal evidence of fluid ingress.The observed hairline cracks are not related to the reported event.Based on an investigated conducted, the root cause of the hairline cracks was determined to be due to chemical additives applied to the power port gaskets during the manufacturing process.The chemical additives contributed to environmental stress cracking.The reported loose power port 1 could not be confirmed.Log file analysis revealed that the controller con311771 contained a feature that records whether a power source experienced a communication error or a disconnection within each 15-minute interval.Analysis of the data log files revealed several power switching events due to momentary disconnections and communication errors involving multiple batteries.Momentary disconnection will result in an audible tone or "beep." as a result, the reported "intermittent beeping" event was confirmed.The most likely root cause of the premature power switching events can be attributed to communication errors and/or momentary disconnections between the controller and battery.However, the reported beeps are most likely attributed to momentary disconnections between the controller and battery.Momentary disconnections have been investigated by the manufacturer.If information is provided in the future, a supplemental report will be issued.
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