Investigation results: summary: a sample was received by bd for evaluation.A quality engineer was able to inspect the sample and determined that the barrel flange was damaged thus verifying the reported issue.This can be caused by the plunger rod labeler experiencing a slight variation in how it operated.The engineer investigated the labeler and made any necessary adjustments to ensure that it was operating according to specifications.A device history review was performed on the reported lot and found that zero defects were noted during this production run.Complaints received for this product and condition will continue to be tracked and trended.Information will be captured on trend reports and monitored.Our business regularly reviews the collected data for identification of emerging trends.Conclusion: dhr/bhr review there was no documentation of issues for the complaint of batch 7139546 during this production run.Investigation comments: all our inspections and testing performed while manufacturing this batch were accepted.April 26, 2018, a sample was received.It has opened the packaging flow wrap.It has the plunger rod-rubber stopper, the tip cap, and the saline solution, the barrel label confirms the lot# 7139546.The barrel flange is damaged.Product within specification? yes? no? capa not required for this event.Root cause: the plunger rod labeler equipment possibly experienced a variation.Anyway, adjustments have been verified.
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