The report of the autopulse platform ((b)(4)) displaying a user advisory (ua) 7 (discrepancy between load 1 and load 2 too large) error message was confirmed during functional testing and archive data review.The platform is a reusable device and was manufactured on 30 jun 2007 and has exceeded its expected service life of 5 years.The platform is almost 11 years old and has not seen regular preventive maintenance.The platform was functionally tested and upon power up, it displayed a ua 7 error message on the user control panel.It was identified that the load cell is defective.The root cause of the ua 7 error message was attributed to this issue.Review of the retrieved archive data shows no session occurred on the reported event date of (b)(6) 2018.However, the archive date showed the last use of the auto pulse platform was on (b)(6) 2017 which displayed multiple ua7 error messages.As part of routine service during testing, the platform was further examined and found physical damage.This is unrelated to ua 7 error message.Upon customer approval, the damaged parts as well as the load cells will be replaced.The platform will be further tested to full specification.Historical complaints were reviewed for service information related to the reported complaint and no similar complaint reported for autopulse platform with serial number (b)(4).
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