The patients spo2 monitor was alarming that the pulse ox was in the 70s with a good wave.This patient had been on room air for the past 5 days with spo2 ranging from 93 - 100%.A new spo2 sensor was placed on the patient around 1000 because the prior one had fallen off.At 1400 the monitor alarmed spo2 in 70s with a good wave form.The patient was not in respiratory distress and a new sensor was placed.The new sensor read 100% with the same wave form as the faulty one.This is not the first incidence where an spo2 sensor was suspected to be faulty on nccu recently.However, this was the first time we were able to capture the packaging and lot number.Per site reporter: spoke to customer service and put on hold several times, they tried to refer me to tech support.I told them i wanted to report this to product assurance.I also stated that i have had another product on my desk from another report to be sent back.
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