The lot complaint history was reviewed.This is the tenth complaint for the finish goods lot; however, this is the first complaint for this issue for this lot.The device history record shows the product was released per specifications.The returned sample was visually inspected.The sample was moldy and the infusion fluid path was clogged with balanced salt solution (bss) crystal.The filters on the cassette were saturated with surgical solution.The sample was tested several times on different days, but failed priming.The system message code 3475 appeared on the console screen.Using a syringe to purge the fluid path of the cassette and the manifolds, the same failure occurred.Testing could not be performed due to the wet filters.The cassette was dried and then visually inspected again, no obvious defects were found.The ball in the drip chamber¿s check valve moved freely per specification.The non-invasive flow sensor (nifs) on the cassette housing was in good condition.A calibrated console representing the current software version was used to test the sample.The sample could prime, tune, and pass intraocular pressure (iop) calibration successfully.The infusion, irrigation, and aspiration pressure were measured at multiple set points and met specifications.Toggling the infusion and the fluid/air exchange (f/ax) modes, fluid and air flowed from the cassette to the infusion line continuously without any bubble in various settings in all sub modes.The sample was able to pass all functional and performance testing.The sample met specifications.No system message code was generated during testing.Fluid flowed from the bss bottle to the drain bag without any interfering.No leakage was detected from the pump elastomer or on the pump area of the fluidics module.Cleaning process was able to be performed after functional test had completed.The root cause of the customer's complaint could not be established; the returned sample functioned per specifications.After a thorough investigation of this complaint, it has been determined that this sample functioned per specifications; therefore, no corrective action is required at this time.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.Consumables manufacturing management has been made aware of this complaint through the consumer affairs review meeting.The manufacturer internal reference number is: (b)(4).
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