(b)(4).A visual, dimensional, and functional inspection of the device involved in the complaint could not be conducted since the device or a picture of the defect was not provided at the time of this report.The device history record (dhr) of the device has been reviewed and no issues or discrepancies were found which could potentially relate to this complaint.All materials used during the assembly met current specifications.Dhr shows that the product was assembled and inspected according to our specifications.Customer complaint cannot be confirmed due the lack of device sample to perform a proper investigation and determine the root cause.If the sample becomes available this report will be updated with the evaluation results.
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Customer complaint alleges "water of the first aquapak bottle run out so the user replaced it with a second one.However, when connecting the second bottle to the adaptor, the connection was loose and the second bottle fell from the adaptor".It was reported no patient injury occurred.The patient condition was reported as "fine".
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Customer complaint alleges "water of the first aquapak bottle run out so the user replaced it with a second one.However, when connecting the second bottle to the adaptor, the connection was loose and the second bottle fell from the adaptor".It was reported no patient injury occurred.The patient condition was reported as "fine".
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(b)(4) one (1) unit ph12153 033 neb adaptor phantom holder, (subassembly is part of the fg 031-33j nebulizer adaptor 033, sterile, japanese related to this customer complaint), was received for analysis.Visual inspection found slight damage on the thread of component p/n tfx-001743 and such component doesn't spin freely.Sample was tested on the dual station lift test, and general pull and push test procedures with no functional issues.However, during the setup of the oxygen entrainment test, it was observed that the assembly of the nut adaptor component p/n tfx-001743 and the upper body component p/n mp-0527 was unstable.Even with that condition, the sample was able to be tested on oxygen entrainment testing with no functional issues.(continued) other remarks: as an additional test, with the unstable connection on the assembly, the sample was assembled with a sterile water 381-52 reservoir, concha mini 760 ml and tested according oxygen entrainment testing.Attempts to duplicate the failure mode were performed and there are two ways to duplicate them: the first one is by overtightening the nut adaptor p/n tfx-001743 into the flow meter.The second one is by manipulating the assembly connection.The complaint is confirmed.However, there is no sufficient evidence that this issue originated during the manufacturing assembly or molding process.The wear on the internal tabs of component is most likely caused by the end user during the assembly of the device/ connection to the flowmeter that causes an unstable connection.The personnel of the assembly line were notified on for awareness.Teleflex will continue to monitor customer feedback for complaints of this nature.
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