The customer reported complaint for the platform displaying an error message user advisory (ua) 08 (motor controller fault detected) was confirmed during archive review and initial functional testing.Defective drive train motor was replaced to remedy the fault.Additionally, customer noted user advisory (ua) 45 (not at "home" position after power -on/restart) and user advisory (ua) 17 (max motor on time exceeded during active operation) errors were confirmed during archive review.However, these errors were cleared by the user.The platform failed the initial functional testing due to user advisory (ua) 08 error message displayed when the platform was powered on.Review of the archive data indicated (ua) 08, (ua) 02 and (ua) 18 errors occurred on the reported event date.However, (ua) 18 and (ua) 02 are unrelated to the reported complaint.The (ua) 02 (compression tracking error) and (ua) 18 (max take-up revolution exceeded) are clearable error messages and are designed into the platform to alert the operator that autopulse has detected one of several conditions.(ua) 02 is an indication that the autopulse has detected a change in lifeband tension.This advisory can happen when the patient or lifeband is out of position, or if the lifeband is opened during active operation.(ua) 18 is an indication that the autopulse has detected that either the patient's chest is too small while sizing the patient (take-up) or that there is no patient on the platform.Visual inspection was performed and found damaged front enclosure, bent battery lock pin and missing both load plate screws, unrelated to the reported complaint.Front enclosure, battery lock and missing load plate screws were replaced to address the issue.The autopulse platform is a reusable device and was manufactured in 2014.Therefore, this type of physical damage found during visual inspection is characteristic of normal wear and tear for the life of the device.After replacing the defective parts, the platform was further tested for 15 minutes with large resuscitation testing fixture, (lrtf) equivalent to 250 pound patient and passed all functional testing criteria and met all required specifications.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of complaints reported for autopulse platform sn (b)(4).
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During a shift check, the autopulse platform ((b)(4)) displayed the user advisory (ua) 45 (not at "home" position after power-on/restart) and (ua) 17 (max motor on time exceeded).Customer was able to clear these errors, however, platform displaying error message user advisory (ua) 08 (motor controller fault detected) after restart.Customer was unable to clear the error.No patient involvement was reported.
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