Device evaluation: one portex vocalaid sample was received in used condition without its original packaging.Immediate visual inspection detected that the suction line was detached.Operator training records were reviewed to ensure operators are trained in line clearance, tube cutting, and bonding operation.No discrepancies were found.The vocalaid tube cutting and bonding operations were also audited during thirty two (32) units finding no discrepancies, no excess solvent, and no damaged tubes.A review of the manufacturing process was conducted and was considered adequate and correct.In attempt to reproduce the reported allegation, the device was cut and stretched.The tests found that the sample did not appear to be cut, but the suction line was likely stretched until it broke.Based on the evidence and investigation, the complaint was confirmed.The problem source was stated to be unknown.
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