The customer's reported complaint of autopulse displayed two user advisories error messages was confirmed during archive review and during functional testing.The platform failed the initial functional testing due to user advisory (ua) 27 (encoder fault (>3000 rpm)) error message.Encoder gearbox was replaced to remedy the fault.A review of the autopulse platform's archive was performed and the archive showed multiple user advisory (ua) 27 (encoder fault (>3000 rpm)) and user advisory (ua) 34 (encoder failure) occurring on the reported event date due to the encoder failure.As part of routine service during testing, the platform was examined and found physical damage on load plate cover, unrelated to the reported event.After replacement of the load plate cover, the platform was further tested without any further issue observed.The autopulse platform is a reusable device and was manufactured in 2007 and has exceeded its expected service life of 5 years.Therefore, this type of physical damage found during visual inspection is characteristic of normal wear and tear for the life of the device.Historical complaints were reviewed for service information related to the reported complaint and there was no similar complaint reported for autopulse with serial number (b)(4).
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As reported, during patient use, the autopulse platform ((b)(4)) stopped compressions and displayed two user advisories.According to the customer, the error messages were not clearable even after the patient was re-positioned.Manual cpr was immediately performed for an unspecified amount of time.No known impact or patient consequence was reported.No further information was provided.
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