The lot complaint history was reviewed, this is the fourth complaint for the finish goods lot; however, the second for this issue for this lot.The device history record shows the product was released per specifications.The wet returned sample was visually inspected; there were no obvious defects and the elastomers on the cassette were in place.A full internal pressure leak test was then conducted on the cassette utilizing an external pressure source and no leakage was detected.The presence of fluid leaking from the cassette was not confirmed.After both leakage and console laboratory testing, inspection of the sample indicated no signs of continued leakage from the pump elastomer or cassette.Furthermore, there were no signs of fluid leakage onto the fluidics console due to leakage from the cassette.The cassette passed functional and performance testing.No action will be taken for this occurrence, as the root cause of the customer's complaint was not confirmed and the returned product met specifications.Quality assurance will continue to monitor customer complaints via the complaint review meetings, and will take action for any future occurrences as is deemed necessary.Consumables manufacturing has been made aware of this complaint.The manufacturer internal reference number is: (b)(4).
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