Device evaluated by mfr: returned product consisted of an innova self-expanding stent delivery system (sds).The device returned may be the incorrect device sent back.The customer summary states that the stent was pre-deployed in the body.The additional information also states that questions were asked related to the wrong device being sent back; however, the sales representative could not confirm the discrepancy.The outer shaft, middle shaft, inner sheath and the remainder of the device were checked for damage.The device was returned with the thumbwheel lock intact and the pull rack was at the start position.The outer sheath was kinked at the nosecone.A kink was noticed on the mid-shaft located at 4.3cm from the proximal markerband.The stent was returned outside of the device and showed no use, or fluids on the stent to show that it was inside the body.Inspection of the remainder of the device, apart from the observed damage, revealed no other damage or irregularities.The investigation conclusion is handling damage as the complaint was caused by handling of the device or portion of the device without direct patient contact.(b)(4).
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