(b)(4).Please note that this is a resubmission of a previously submitted mdr on 05/22/2018.Acknowledgement 3 showed an error.The emdr helpdesk was contacted and the company was informed that there was a error and the mdr needs to be resubmitted.Multiple attempts were made by alma to retrieve the device.On last attempt for device retrieval, customer stated that the device has been working fine since the incident.The device manufacture date for device with serial (b)(4) and (b)(4) is 10/21/2015.This is being provided here due to software limitations of data entry in the respective field.An independent medical expert diagnosed the injury as a second degree burn that was most likely reversible.Based on the non-permanent nature of injury, this event was determined to be non-reportable.Subsequent follow-ups were performed by alma to request the patient outcome but the facility was not responsive.Therefore, alma concluded that given the uncertainty/inconclusive evidence pertaining to patient's skin condition even after 90 days, the event is to be reported in compliance with the company's protocol.The third follow-up (04/23/2018) is considered as the report date for this event.Based on available information, alma lasers clinical determined that overlapping-frequent passes on the same area may have caused excessive heating of the belly button area resulting in the localized burn/blister.A brief stationary exposure at those settings could also lead to this injury as the device is supposed to be used in motion.The most likely root cause is misuse.
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