The customer contacted the siemens customer care center (ccc).The ccc specialist was informed that repeat testing has resulted in signal 1 error(s).The customer has ensured that quality controls (qc) results were in range during testing, and other assays run on the instrument are not affected.The customer has performed troubleshooting and informed that dark count test results are varying and inconsistent.Contamination has been ruled out by emptying the water and wash 1, rinsing and refilling the bulk bottles.The acid and base bottles were determined to be full and in their correct drawer positions.A customer service engineer (cse) was dispatched to the customer site.The cse performed inspections and determined the total hcg negative control is failing the pre-light ratio.A total service call was performed, and the luminometer required cleaning.The reagent probe alignment and fluid dispense were checked and operated within specifications.The customer has performed qc and ensured that results are in range.The instrument is operational and performing according to specifications.No further evaluation of this device is required.
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