The customer complained of questionable thyroid results for 1 patient sample tested on a cobas 8000 e 801 module compared to a centaur.Of the data provided only the elecsys ft4 ii assay results were a reportable malfunction.Please refer to the attachment to this medwatch for patient data.The erroneous result was reported outside of the laboratory.There was no allegation of an adverse event.The serial number for the cobas e801 used at the customer's site was.The serial number for the cobas e801 used at the investigation site was (b)(4).The ft4ii reagent lot used at the investigation site was 265662 with an expiration date of 30-nov-2018.Assays from different vendors can generate different values.This relates to the overall setups of the assays, the antibodies used and, differences in reference materials/methods and the standardization methodology used.Based on the information provided a general reagent issue can most likely be excluded.The investigation was unable to find a definitive root cause.
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