A sales representative reported on behalf of the customer that on (b)(6) 2018, a c7000 cusa clarity was used during a left temporal lobectomy.The surgeon was stepping on the orange footswitch but there was no power to the tip.The amplitude column on the screen did not light up.There was also no reaction from the blue pedal.Additional information was received on (b)(6) 2018 stating that the device was in contact with the patient.There was surgery delay due to product problem.According to the sales representative, the delay in the case was hard to tell.If the clarity had been working properly, it could have improved the overall case time significantly, even hours.There were several delays while the staff had to retrieve and set-up different equipment.The case was completed with a different device.
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