During the surgery, the sureshot targeter didn't work after connecting to the contorller, the information on the monitor shows " the targeter is broken, please exchange".
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The associated sureshot targeter was returned and evaluated.Visual inspection of the product found minor stains on the grey rubber over molding.Our investigation has confirmed the stated failure.This failure mode has been previously identified and the device is currently being redesigned to help reduce/eliminate this issue from recurrence.No additional actions are being taken at this time.However we will continue to monitor for future complaints and investigate further as necessary.When having complications with a sureshot device, we encourage you to refer to user manual for trouble shooting suggestions.We consider this investigation closed.Should additional information be received, the complaint will be reopened.
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The associated sureshot targeter was returned and evaluated.Visual inspection of the product found minor stains on the grey rubber over molding.A serial number was provided and the review of the manufacturing records for the listed serial number did not reveal any deviation from the standard manufacturing processes.A functional evaluation was performed by connecting the sureshot targeter to the sureshot interface unit.An error message was displayed which read, ¿sureshot targeter invalid or broken tool please exchange.¿ thus, the stated failure was confirmed.The targeter is a reusable device that can be exposed to numerous surgeries and cleaning cycles.Damage from repeated use can occur and some causes for the malfunction would include a broken cable, damaged connector, broken srom connection, and/or silicone overmolding failure.Our investigation found that the subject device has been previously evaluated for similar events and an upgrade to the targeter has taken place.A second generation targeter has been released and is available (please reference device (b)(4).For use.The sureshot device user manual is available, identifying pre-operative requirements for use and troubleshooting suggestions if needed.No additional actions are being taken at this time; however we will continue to monitor for future complaints and investigate further as necessary.We consider this investigation closed.Should additional information be received, the complaint will be reopened.Credit has been issued for the device.
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