Submit date: 7/26/2018.The incident sample has been requested but to date has not been received at the manufacturing site for evaluation.If the sample is received, or if additional information pertinent to the incident is obtained a follow-up report will be submitted.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.If information is provided in the future, a supplemental report will be issued.
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Submission date: 08/30/2018.An investigation was performed for the reported customer complaint: ¿the customer reports: particulate on the cannula of the needle.¿ a review of the device history record (dhr) for the reported lot number 815931 indicates product and specification requirements were met.A lot cannot be released unless it passes all quality and conformance requirements.This ensures components and finished products meet all quality inspection standards.These controls include, but are not limited to: material verification/certification processes, dimensional specifications, statistical samplings, periodic audits, process inspections, machine maintenance/operation and personnel training and certification.Inspectors routinely examine statistical samples both physically and visually.Specifically, samples are inspected for contamination and foreign matter.A review of maintenance records (both corrective and preventive) and calibration records showed no issues related to the reported condition.All scheduled maintenance and calibration activities were completed.A review of the entire dhr identified no manufacturing or inspection anomalies.Seven (7) samples were returned for evaluation.All samples were visually inspected for foreign debris and string flash.There was flash seen attached to the cannula.The most likely root cause was due to flash, which is stringy plastic material, attached at the molded part's gate (the entrance to the mold cavity) forming when melted plastic resin remains at the injection gate as the two mold halves separate.An issue impact assessment was conducted for magellan gate strings and overall risk score of the issue was ¿low¿ for that assessment.Based on the low risk associated with the issue, no additional corrective action will be taken at this time.The reported customer complaint is confirmed.The most likely root cause was due to flash, which is stringy plastic material, attached at the molded part's gate (the entrance to the mold cavity) forming when melted plastic resin remains at the injection gate as the two mold halves separate.This complaint will be utilized for tracking and trending purposes.If information is provided in the future, a supplemental report will be issued.
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