On (b)(6) 2018, abbott point of care (apoc) was contacted by a customer who reported a rattling noise on i-stat 1 analyzer sn# (b)(4).The analyzer was returned with no reports of smoke or heat related events.On (b)(6) 2018 during failure analysis a burnt c13 capacitor was discovered.The customer did not provide battery carrier or power source at the time of the call.Upon several attempts the information was still not available.Shipping records shows that the analyzer was shipped on (b)(6) 2005 prior to the release of fused battery carriers in 2011.Shipping records show that the customer has not purchased fused-batteries, red fused battery carriers, nor rechargeable batteries.The customer was sent the product action information but did not respond to the correspondence regarding the action.At this time, it is unknown but assumed that the customer could be using green non-fused battery carriers which are obsolete and have been removed from the field.The customer is not responding to request for information.Apoc has determined that a component failure within the analyzer circuitry, may lead to the batteries becoming uncomfortably hot to touch in the area of the battery compartment when using a green non-fused battery carrier.However, the customer states that rechargeable batteries were being used at the time of the event.Therefore the analyzer is unlikely to become hot to touch.The product was replaced and returned for investigation.Based on the information available, there were no patient or user related injuries associated with this complaint.
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