The lot complaint history was reviewed.This is the third complaint for the finished goods lot; however, this is the first complaint for this issue for this lot.The device history record shows the product was released per specifications.No sample was received for this investigation.However, photos were provided by the customer.The photos were reviewed.A partial lift of the infusion elastomer was visible.Fluid along the side of the cassette by the infusion elastomer and infusion chamber was visible.However, the origin of the fluid could not be confirmed.A cassette from lab stock was used to attempt a replication of the reported event using a calibrated console representing the current software version.The infusion elastomer on the cassette's pinch plate was partially lifted and then inserted into the console.The cassette was able to latch onto the console and be recognized by the console.No message code appeared on the screen.The cassette was then unlatched from the console and visually inspected.The infusion elastomer was no longer lifted.A full evaluation was unable to be performed as no sample was returned and the photos provided could not conclusively establish a root cause of the customer's reported complaint.The root cause of the customer's complaint could not be established as a sample has not been received.Without analysis of the sample, it is not possible to isolate the root cause.As the root cause is unknown, the relationship, if any, of the device to the reported incident cannot be determined.After an investigation of this complaint, it has been determined that no action will be taken at this time as a sample was not returned and no root cause could be established.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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