An internal investigation was performed for a customer who reported a suspicion of a contaminated sample with the emag® system (reference: (b)(4), when the sample was invalidated by ultra sound sensor (uss) error 10076.The investigation was performed on the customer site by the local field application specialist and r&d, using apu logs.When an error 10076 "ultrasound reading below threshold error(error on vessel)" occurs, the system aborts the associated well.There is no more buffer dispensed, and nothing from this well can be transferred inside other wells.The sample on which the contamination suspicion was made, was re-extracted and retested with the eluates of the first extraction.First eluate was positive twice to hsv1.New eluate was negative twice.This retest confirmed that the contamination happened at the extraction steps or pcr setup.The root cause of the contamination of the eluate was not identified.Note; causes of alarm 10076 could be due to leakage at aspirator level or tip clog.Conclusion: the root cause of the contamination was not identified : eluate was contaminated but investigation did not allow to find the step where this contamination was done (extraction or manual steps around pcr setup).We cannot exclude an environmental contamination of the lab as the lab has also reported a suspicion of lab contamination by hsv on their easymag which is under investigation.After an field service engineer intervention and a reminder on the good practices of cleaning a molecular lab and systems, the customer has not reported any additional contamination issues on this site.
|