We reviewed the dhr for this chair, and it passed all applicable quality tests and configuration requirements, and met specifications as ordered by the dealer when it left the facility.The dealer and/or a therapist measure the user for a wheelchair.Tisport as the manufacturer builds the chair based on the measurements provided to us from the dealer and/or therapist.In this case, the dealer and/or therapist specified a chair that had a 1 inch shorter frame than the previous frame the end user was accustomed to, and did not accommodate for design differences between the series 1 and series 2 2gx to produce a chair with the same footprint.
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As described by the area sales manager, the customer's wheelchair allegedly tipped forward causing her to fracture her leg.We have not been provided any additional information about the injury, other than these allegations, at this time.
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