A company representative reported the she was unable to program a generator in the sterile packaging that was being prepared for implant.When she attempted to apply settings, she observed an error code that indicated that the programming changes could not be applied.She performed troubleshooting to eliminate sources of electromagnetic interference, including moving to the opposite end of the operating room; however, she still could not program the generator.She then used another device of the same model and was able to interrogate the generator without issue.Additional troubleshooting was performed two days later, and the representative was able to interrogate the generator originally intended for implant without issue.The internal data was reviewed for the generator.The data revealed that the generator appeared to be in a magnet-inhibit state during the attempted communications, preventing the generator from accepting and completing any programming commands initiated by the programmer.This resulted in the failure to program the company representative experienced and was the cause of the observed error code.The company representative later reported that the device was not stored near any strong magnet devices.She noted that she wore a watch with a magnetic wristband on both days that she attempted communication with the generator.The device history records were reviewed for the generator.The generator met all functional specifications for release prior to distribution.No additional relevant information has been received to date.
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