The investigation consisted of review of the complaint text, product historical data, and product labeling.Review of product historical data for any trends and all customer complaints received for this issue did not identify any adverse trends or abnormal complaint activity.The pcb assy, pump relay board is not available for return for investigation; however, a picture of the board was provided for review.The service engineer stated the instrument was performing properly after replacing the pcb assy, pump relay.The cell-dyn 3700 operator's manual, section 8, hazards, and section 9, service and maintenance, provides additional information related to this incident.A review of the product labeling concluded that the issue is sufficiently addressed.No product deficiency was identified.
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