Catalog Number 08038694190 |
Device Problem
Low Test Results (2458)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 08/01/2018 |
Event Type
malfunction
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Manufacturer Narrative
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This event occurred in (b)(6).The customer does not have any more reagent discs to return.
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Event Description
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The customer complained of discrepant results for 1 patient tested for cobas hba1c test (hba1c) on a cobas b 101 system.The date of event was either (b)(6) 2018.Clarification on the correct date has been requested but not yet provided.The patient was tested on the b 101 system at approximately 11:30 a.M.And the result was 11.8% (106 mmol/mol).Blood was drawn for a laboratory test on the same day and the result from the bio-rad d-100 method was 13.5% (124 mmol/mol).There was no allegation that an adverse event occurred.The b 101 instrument serial number was (b)(4).Qc results were acceptable.The bio-rad method is an ion exchange high performance liquid chromatography test.The b 101 system and the d-100 bio-rad method do not use the same reference method.Systems using different reference methods can produce different results.The customer does not have any reagent discs from the hba1c lot number complained about to return.Retention material lot number 816041 was tested on a retention cobas b 101 instrument.All the results obtained were within the specification.No discrepancies or incorrect results were observed with the retention material.
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Manufacturer Narrative
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The date of event was clarified to be (b)(6) 2018.
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Manufacturer Narrative
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The investigation did not identify a product problem.The cause of the event could not be determined.
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Search Alerts/Recalls
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