The customer received questionable high d-dimer gen.2 results for one patient from cobas 6000 c501 module serial number (b)(4) compared to a stago sta analyzer.On (b)(6) 2017, the result from the c501 was 3519 ng/ml and the result from the sta was 1200 ng/ml.On (b)(6) 2018, the result from the c501 was 3360 ng/ml and the result from the sta was 720 ng/ml.It was unclear if the same sample was used for both tests.The results were reported outside of the laboratory.There was no allegation of an adverse event.Calibration and qc results were inconspicuous and were in range, therefore a general issue with the reagent or instrument could be excluded.The investigation did not identify a product problem.The cause of the event could not be determined as sample material was not available for further investigation.
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