(b)(4).A visual, dimensional, and functional inspection of the device involved in the complaint could not be conducted since the device or a picture of the alleged defect was not received by the manufacturer at the time of this report.A device history record review shows that the device was assembled and inspected according to our specifications.No issues or discrepancies were found which could potentially relate to this complaint.Customer complaint cannot be confirmed due the lack of device sample to perform a proper investigation and determine the root cause.No corrective actions can be assigned at this time.If the sample becomes available this report will be updated with the evaluation results.
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(b)(4).One (1) unit of subassembly ph12153 033 neb adaptor phantom holder was received for analysis.This subassembly is part of the 031-33j nebulizer adaptor 033, sterile, japanese, related to this customer complaint.Signs of use are observed, and the sample was received without the puncture pin protector.Also, during the visual inspection it was observed that component adaptor doesn't spin freely and the tubing was loose from the nebulizer base.The sample was tested on the dual station lift test and general pull and push test procedures with no functional issues.However, during the setup of the oxygen entrainment test it was observed that the assembly of the nut adaptor and the upper body component was unstable.Even with that condition, the sample was able to be tested on oxygen entrainment testing but the testing failed.After the testing finished, the adaptor was carefully disassembled from the upper body and it was visually inspected.During the visual inspection it was found there was wear on the internal tabs.Attempts to duplicate the failure mode were performed and there are two ways to duplicate them: the first one is by overtightening the nut adaptor into the flow meter.The second one is by manipulating the assembly connection.Based on the investigation performed the complaint is confirmed.Although the condition was observed on the sample provided, there is not sufficient evidence to assure that this issue was originated during the manufacturing assembly or molding process.The wear on the internal tabs of the adaptor was most likely caused by the end user during the connection of the adaptor into the flowmeter that causes an unstable connection issue.However, the personnel of the assembly line were notified on oct-16-2018 for awareness.
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