Neither product model or manufacturer lot code were provided.With no means to ascertain the manufacturer/asset line and day of production, no further investigation on documents and records can be performed.Complaints which are serious in nature are reviewed on a regular basis or for due cause to provide visibility and escalation.In addition, complaints are also monitored for trending on a monthly cadence.No further information is available at this time.
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A consumer called to report burning sensation/irritation with poise pads.During phone call she mentioned that her friend was in the hospital for burning sensation/rash and bladder infection from wearing poise pad.Neither the friend nor the friend's family have reached out to us to report this.Since we do not have her contact information, there is no way to follow up on progress, verify cause of hospitalization, and if the poise pad product was involved.Consumer stated she would encourage her to call in and report this incident.
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