The customer questioned results for 1 patient sample tested for elecsys ft3 iii (ft3 iii), elecsys ft4 ii (ft4 ii) and elecsys tsh (tsh) on a cobas e801 module.Based on the data provided, discrepant ft4 ii results were identified between the customer's e801 module, the centaur method and an e801 module used at the investigation site.The initial ft4 ii result from the customer site was reported outside of the laboratory.Refer to attached data for the patient results.There was no allegation that an adverse event occurred.The serial number for the customer's e801 module was not provided.The e801 module serial number used at the investigation site was (b)(4).The ft4 ii reagent lot number used at the investigation site was 303203 with an expiration date of apr-2019.From the information provided, a general reagent issue can be excluded.Assays from different manufacturers, in this case siemens, can generate different results.The investigation did not identify a product problem.The cause of the event could not be determined.
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