Customer complaint alleges: "it was reported that the user was not able to connect the adaptor to the flowmeter because the connecting part assembly was so unstable.Having been tried to connect several times, the screw thread was stripped.(cont.) therefore, a new unit in the hospital stock was opened instead.".
|
(b)(4).(b)(4) unit of subassembly ph12153 033 neb adaptor phantom holder was received for analysis.This subassembly is part of the 031-33j nebulizer adaptor 033, sterile, japanese related to this customer complaint.It was observed that the sample has the older design of the snap-on flowmeter adaptor and damage was found on the internal thread of the adaptor.The sample was tested on the dual station lift test and general pull and push test procedures with no functional issues.The damage on the internal thread of the adaptor is not acceptable according to current specifications.Even with that condition, the sample was able to be tested on the oxygen entrainment test.However, during the setup of such testing it was observed that the assembly of the nut adaptor and the upper body component was unstable and the testing failed due to such condition.After the testing was finished, the adaptor was carefully disassembled from the upper body and it was visually inspected.During the visual inspection wear was found on the internal tabs.Based on the investigation performed, the reported complaint was confirmed.Damage was found on the internal thread of the adaptor.Regarding other customer complaints due to the same issue on the adaptor, a capa was opened to further investigate.According to the capa investigation, the root cause for the issue was the positioning of the thread lead and the softness of the new resin used for the snap adaptor.All production from may 2016 forward is with the updated snap adaptor component.The capa is currently closed.Additionally, personnel of the assembly line were notified on oct-16-2018 for awareness.
|
Customer complaint alleges: "it was reported that the user was not able to connect the adaptor to the flowmeter because the connecting part assembly was so unstable.Having been tried to connect several times, the screw thread was stripped.(cont.) therefore, a new unit in the hospital stock was opened instead.".
|