The device (aahb and communicator) was returned to the manufacturer on 8/29/2018.The aahb must be programmed to the communicator in order to signal the communicator and have it dial the call center.Upon examination it was discovered the aahb was not programmed to the communicator; therefore, no signals from the returned aahb would be able to signal the response center.Please note that, per the autoalert help button instructions for use, part number 0940718 rev.7 p.10, "some movements may not register as a fall and would not be detected.Examples include, but are not limited to: -a gradual slide such as from a seated position -a fall from a height of less than 20 inches (0.5 meters)" p.13- if you fall and are able to, you should still push the autoalert help button to send a help call right away.".
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