The system was used for treatment.This case is reportable as a mdr due to the reportable malfunction drive tube leak/break.Since this reportable malfunction is only associated with the kit, this mdr will only be against the kit.A batch record review for kit lot g335 was conducted.There were no non-conformances associated with this lot.This lot met all release requirements.A review of kit lot g335 for the reported issue shows no trends.Trends were reviewed for complaint categories, drive tube leak/break and alarm #7: blood leak (centrifuge chamber).No trends were detected for each complaint category.The complaint kit and photographs were returned for analysis.The smartcard was not returned; therefore, no confirmation of the reported alarms could be made.The customer provided photographs confirm a leak occurred as splatter is seen on the centrifuge chamber walls that is consistent with a leak coming from the drive tube.The returned kit components were examined and found the drive tube was twisted just above the upper bearing stop.The drive tube component was pressure tested and confirmed a leak in the twisted portion of the drive tube.There was no damage observed on the centrifuge bowl or any other part of the drive tube components.The cause of the leak was due to the drive tube twisting instead of rotating freely.The root cause of the drive tube not rotating could not be determined based on the available information.No manufacturing related defects were identified through this investigation.No further action is required at this time.This investigation is now complete.(b)(4).
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