The customer reported a service issue with an enteral feeding pump.During triage on 17-sep-2018 the service tech found that the enteral feeding pump was under delivering during testing." to "the customer reported the enteral feeding pump was running too fast and not at normal speed." date received by manufacture was updated from "17-sep-2018" to "13-aug-2018".An evaluation of the kangaroo joey pump was performed and the customer states ¿running to fast, not normal speed.¿ the unit was triaged and the reported issue could not be confirmed at this time; during testing the unit did not run too fast.All device history records are reviewed for quality inspections and parameter compliance prior to releasing the product for shipment.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.
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