The incident sample has been requested but to date has not been received for evaluation.If the sample is received, or if additional information pertinent to the incident is obtained a follow-up report will be submitted.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.
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The lot number initially provided by the client was deemed invalid.Therefore, no lot number was provided.Lot number is unknown.A valid lot number was not provided.The number provided, cl63r4422a, represents a label for (b)(4), pss select 1 qt phlebotomy sharpsafety sharps container.Therefore, a review of the device history record (dhr) was unable to be performed.However, all dhrs are reviewed for accuracy prior to product release.In-process procedures are in place to prevent nonconforming product in the manufacturing process.These controls include, but are not limited to: material verification/certification processes, dimensional specifications, statistical samplings, periodic audits, process inspections, machine maintenance/operation and personnel training and certification.No product/sample was provided for evaluation.No additional information, pictures or videos were received.Therefore, a comprehensive investigation was unable to be conducted.The complaint file contains insufficient information to determine a specific root cause.The reported customer complaint is unable to be confirmed.A root cause could not be determined.Probable root cause could not be determined as the available evidence is too limited to draw a reasonable conclusion.A formal capa investigation is currently in progress.This complaint will be utilized for tracking and trending purposes.
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